Organisation: Carlisle Eden Mind

Salary Details: £20,000 to £22,500 FTE

Closing date for applications: 16 Dec 2021

Lighthouse Crisis Service Co-Ordinator

Job Title: Crisis Service Co-ordinator

Hours: 21hrs a week

Employer: Carlisle Eden Mind

Contract: TBC

Accountable to: Services Manager

Base: Carlisle Eden Mind, 27 Spencer Street, Carlisle CA1 1BE

 

Carlisle Eden Mind is an established local mental health charity providing a range of services and support for individuals experiencing mental health problems. Since 2017 we have been expanding our range of crisis services and are looking for a suitably experienced new staff member to work within our exciting evening based community mental health crisis centre in Carlisle.

The Lighthouse provides a new layer in mental health crisis support and works to support the work of Blue Light services along with statutory mental health teams such as ALIS, Home Treatment Team and Community Mental Health and Recovery Team. The service operates as an alternative to contacting emergency services when in mental health crisis. The service provides one to one support to enable visitors to cope with their situations and personal circumstances at times which are typically considered to be ‘out of hours’. This may include crisis support, peer led support and links to statutory services. The service operates in the evenings from 5pm to 12am, based in Carlisle City Centre however, there are also day hours which will require you to link in with other agencies and assist with the development of the service. The Lighthouse delivers a range of social and non-clinical interventions aimed at de-escalation of distress, development of Safe/Crisis Plans, self-management and signposting to other agencies.

The Crisis Service Co-ordinator will be responsible for managing referrals in and out of the service, practical crisis interventions and liaising with other agencies/organisations. You will be the lead on shift and as such, will supervise staff during the shift as well as supporting Peer Support volunteers.

Carlisle Eden Mind also runs a telephone information line, Mindline, which operates within the Lighthouse shift. Working on Mindline will be a key part of the role, therefore the ideal candidate will be confident in dealing with potentially complex situations remotely. This is an exciting opportunity for anyone who is passionate about mental health.

We would expect the post holders to have excellent communication and listening skills, the ability to be empathetic and sensitive as well as having the ability to motivate people. To succeed in the Crisis Coordinator role, you will be expected to be organised, with good basic IT knowledge and able to work as a team or lone. Relevant experience of mental health support work and/or supporting people in crisis will be essential. The post holders will be required to work evening shifts on the Lighthouse Master rota. Flexibility to cover absence when required is also desirable. Full training will be provided to successful applicants.

Job Description Crisis Service Co-Ordinator

 

For more information about Carlisle Eden Mind go to www.cemind.org or https://www.facebook.com/cemind/

 

For more information about the post contract Michael Boaden or Alicia Harris on 01228 548016 or e-mail

Michael – Michael@cemind.org                 Alicia – Alicia.harris@cemind.org