Caseworker

Organisation: Age UK Carlisle and Eden

Salary Details: Starting at £9354.80 Per annum

Closing date for applications: 5 Jul 2024

Job Purpose:                     To deliver a confidential, high-quality Information and Advice Service for older people throughout Cumberland. Successful applicant will require an enhanced DBS undertaken.

Responsible to                   Information and Advice Manager and ultimately CEO of Age UK Carlisle and Eden.

Location:                              Predominantly based at 20 Spencer Street in Carlisle but will require travel across Cumberland.

Hours:                                  14 hours per week – Thursdays and Fridays 9am – 4.30pm (opportunity to increase in line with training and demand upon service).

Salary:                                 Starting at £9354.80 Per annum.

Mileage Rate:                   Paid from base, 45p per mile.

Main Duties:                      

  1. To provide a high-quality Information and Advice service to individuals over 50 years of age throughout Cumberland.
  2. To have a comprehensive understanding of services available in the geographical area within which they are working.
  3. To establish good working relationships with Clients, and their Carers. Whilst always maintaining Professional Boundaries.
  4. To offer a holistic approach to assessing and meeting Client’s needs.
  5. To work closely and maintain regular contact with partner agencies from the third and public sectors and keep abreast of developments across Statutory services.
  6. To become proficient in the use of Compass, our Client Recording Information System, ensuring all information is recorded to the highest standard and updated in a timely manner, in line with Quality Standards.
  7. To manage your own caseload of Clients, with a diverse range of support.
  8. To maintain an exceptional knowledge of Data Protection Legislation, ensuring data recording, management and document handling are consistent with required standards.
  9. To observe Age UK Carlisle and Eden Confidentiality Policy and ensure that confidentiality is maintained throughout.
  • To actively promote the development and use of the Information and Advice

service throughout Carlisle and Eden. Which may include presentations to local community groups and other Organisations.

  • To work closely with the Services Director, Information and Advice Team Manager and other Caseworkers, seeking advice, guidance and support and making a positive contribution to the team.
  • To follow Age UK Carlisle and Eden’s Safeguarding Policy and Procedure and

raise any concerns to the Services Director or Chief Executive Officer.

  1. Such other duties, which may be required from time to time

Person Specification

Essential

  1. Understanding the role of statutory and voluntary services.
  2. Willing to learn and understand the welfare benefits system.
  3. Knowledge and ability to source and retrieve information.
  4. Basic IT skills.
  5. Empathy with older people.
  6. Good written and verbal skills.
  7. Good team member.
  8. Self- motivator.
  9. Full driving licence and use of car.

Desirable

  1. Experience of collaborating with people on a one-to-one basis.
  2. Experience of monitoring and evaluation.
  3. Experiencing of delivering information and advice.
  4. Experience of working with or contributing to holistic assessments.
  5. Experience of working, referring to other Organisations to meet the needs of Clients.
  6. Experience of managing own diary and caseload.