Organisation: Citizens Advice Allerdale

Salary Details: Salary: £14,612 (annual)

Closing date for applications: 16 Jun 2025

Two positions available

Part time: 22.5 hours per week

As a Business Support Team Member at Citizens Advice Allerdale, you will play a vital role as the first point of contact for clients engaging with our service; whether by phone, in person or online. You will be responsible for creating a welcoming, compassionate, and professional environment for all individuals seeking support, ensuring they feel heard, respected, and directed to the right resources or advice services.

In addition to client-facing duties, you will provide comprehensive administrative support to maintain the smooth, effective running of our daily operations. This includes managing appointments, maintaining accurate records, supporting data collection and reporting, handling correspondence, and helping to ensure our systems and processes are up to date and efficient.

This is a varied, dynamic, and fast paced role that requires strong communication and interpersonal skills, excellent attention to detail, and the ability to remain calm and organised under pressure. You’ll be at the heart of the client journey; offering initial information, facilitating access to advice, and collaborating closely with advisers and volunteers to uphold our values and service standards.

You will help clients navigate complex or distressing issues, often during vulnerable times in their lives, and your ability to listen, empathise, and act with discretion will be essential. You’ll also contribute to a positive working environment supporting colleagues, upholding confidentiality, and promoting fairness and impartiality in all aspects of your work.

Why Join Us?

At Citizens Advice Allerdale, your work will have a genuine and lasting impact on the lives of local people. Every day presents an opportunity to help someone in need; whether by providing a calming voice at a difficult moment, helping them access the advice they need, or ensuring our services operate smoothly behind the scenes.

You’ll be joining a supportive, mission driven team that values diversity, inclusion, empathy, and integrity. We are committed to your development and wellbeing, and we believe that every team member has a key role to play in delivering high quality, accessible, and empowering support to our community.

Apply Here

https://uk.indeed.com/viewjob?jk=096e9e8f4f406956&from=shareddesktop_copy