Dealing with Difficult Volunteers

Managing Conflict Effectively

Essential volunteer management training.
This session will focus on the following areas :

• Define conflict and recognise it
• Identify the characteristics and behaviours of difficult volunteers
• Consider the importance of managing change, and changing volunteer expectations
• Become familiar with techniques for managing conflict situations
• Identify key documents and processes to support your organisation to manage conflict effectively
• Become familiar with assertiveness techniques and feedback
• Become familiar with techniques for ending the volunteer relationship

Download a flier here

Book online

Alternatively download a booking form here
Complete and return with payment to Cumbria CVS info@cumbriacvs.org.uk

NB: Places cancelled two weeks or less before the first day of the course or failure to attend the training will result in being charged for the training.