Volunteer Training

This session will help you to develop confidence to deal effectively with a range of situations.

By the end of this session you will:

• have defined and measured your own confidence and self esteem level
• have discussed benefits of being more confident
• have understood the consequence of negative thoughts and how to overcome them
• have identified barriers to being confident

FREE to all volunteers*

Practical, key training.

By the end of the session we will have looked at:

• What does Equality and Diversity mean to us?
• Equality and diversity in our life and volunteering
• Equal opportunities and respecting diversity
• Key legislation: the Equality Act and protected characteristics including duties and responsibilities; challenging discrimination and tackling prejudice

FREE to all volunteers*

By looking at some of the issues associated with effective communication, this course aims to improve communication skills.

By the end of the session, participants will have:

• Discussed who they, as volunteers, need to communicate with and why
• Explored misunderstandings and why they happen
• Considered the role of listening in communication
• Identified different ways of communicating
• Discussed what to do if things go wrong

By the end of the session participants will have:

• Identified difficult behaviour
• Discussed the impact of difficult behaviour on both volunteers and the organisation
• Recognised the reasons behind this type of behaviour
• Explored ways of dealing with difficult behaviour
• Considered how to create effective boundaries

Do you occasionally work alone? Do you know how to keep yourself safe?

This course will look at:

• Top tips in personal safety
• Developing personal safety / lone working measures
• What to do in an emergency situation
• How to recognise potentially difficult situations
• Danger codes and alert systems

FREE to all volunteers*