Organisation: South Lakes Citizens Advice

Salary Details: £21,200 - £23,000 depending on experience

Closing date for applications: 1 Jun 2025

Location: Based at South Lakes Citizens Advice but covering the Barrow, Kendal and Ulverston footprint.

Hours: 30 per week
Type of contract: Permanent

Interview date: Wednesday 11th June 2025 in the Kendal office.

This post is an opportunity to work with the Chief Officer and Quality Manager to develop and expand our vital community advice service to ensure we can respond to the challenges we are facing in a way that will increase our future sustainability.

You will be responsible and accountable for:

● The day-to-day recruitment of volunteer delivery of training to volunteers and staff
● Ensuring we provide an integrated advice service across multiple channels
● The development of our advice services to enable us to achieve the aims and objectives of our Business and Development Plans
● The training and supervision of newly appointed advice volunteers to ensure training is completed and the volunteer meets national advice
competence

You will have experience of:

● working with volunteers
● ensuring quality standards are met, monitoring services against contract requirements and targets across various funding streams
● Recruitment, training and monitoring of volunteers
● working in the Citizens Advice service and/or Advice sector

We welcome applications from experienced social welfare caseworkers and/or Advice Supervisors, others who have worked in the advice sector.

We will provide comprehensive training and support as well as continuous professional training.

You will have:

● Excellent communication skills
● A flexible approach
● Interested in problem solving
● Experience of working and enjoy working as part of a lively, busy team
● The ability to work both independently and as part of a team to manage a busy workload
● The ability to manage and motivate volunteers and assisting their development
● The ability to ensure best use of IT systems/packages in the provision of advice services

How to apply:

To apply or for more information please download a job pack here or request a pack by email to recruitment@southlakesca.org.uk.

We welcome enquiries about the role. We will be running a Google meeting on Friday 23rd May at 11am for those who would like to hear more about the role and the work of Citizens Advice. If you would like to attend, chat about the post or have any queries, please email: Manager@southlakesca.org.uk for a link.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice services. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice services produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.