Organisation: South Lakes Housing (SLH)

Salary Details: £26,905 per annum

Closing date for applications: 16 Oct 2026

Company details

South Lakes Housing (SLH) owns and manages more than 3,200 homes in one of the most stunning parts of the UK.
Our office in Kendal sits on the edge of the Lake District National Park and just a few miles to the east you’ll find yourself in the Yorkshire Dales National Park. It’s a fantastic place to live and work, that offers the ideal blend of quality of life and real professional challenge.
The need for affordable homes has never been greater, with many working families unable to afford market price homes in an area of high demand.
There couldn’t be a better time to join SLH as we have a new business strategy and a business transformation programme underway to take stock and refresh how we work, to ensure that we have the right structure, talent and objectives in place to deliver the very best on behalf of our customers and communities.

Job profile

A great opportunity has arisen to work for South Lakes Housing, join Stephen and the Warm Homes Team as a full-time Project Support Assistant (37 hours per week), to support the delivery of our Warm Homes programme.

Purpose of the job:
The Project Support Assistant will provide proactive coordination and administrative support to the Warm Homes, assets and investment programmes, helping ensure delivery information, records, costs, resident communication and funder evidence are accurate, complete and up to date.
The role will be a key point of support for the project team, maintaining programme trackers and documentation, coordinating information from contractors and colleagues and ensuring actions are progressed on time.
This is a busy and varied role requiring excellent organisation, attention to detail, confidence working with data and a proactive approach to supporting programme delivery.

Key accountabilities:
1. Provide day-to-day coordination and administrative support across the Warm Homes programme, ensuring information and actions are progressed accurately and on time.
2. Maintain accurate programme trackers, records and evidence, including property status, measures, programme dates, costs, completions, access, defects and other key delivery information.
3. Collate and validate data for performance reporting, including progress against targets, financial information, KPIs and funder requirements.
4. Support payment and commercial processes, including purchase orders, invoices, applications for payment and supporting evidence, ensuring information is accurate and appropriately recorded.
5. Maintain programme documentation and audit records, ensuring evidence is stored appropriately and can be readily accessed for internal assurance, funders and audit.
6. Support resident communication and engagement, including appointments, access arrangements, correspondence and information relating to planned works.
7. Support contractor coordination, gathering information, following up actions and ensuring queries are directed to the appropriate colleague and progressed promptly.
8. Support meetings and governance arrangements, including preparing information, recording actions and monitoring their completion.
9. Work collaboratively across SLH, helping ensure programme information is shared accurately and promptly with relevant teams and colleagues.
10. Support the management of complaints, defects and resident feedback, maintaining records and ensuring actions are followed through and escalated where appropriate.
11. Maintain high standards of data quality and confidentiality, ensuring programme information is accurate, secure and produced in a timely manner.
12. Champion equality, diversity and inclusion, ensuring communications and programme activity are accessible and consider the different needs of residents.
13. Take responsibility for continued professional development, building knowledge and skills to support the programme and wider team.

Salary and Benefits:
• A great salary of £26,905 per annum
• Hybrid Working – To support productivity and your wellbeing
• Social Housing Pension Scheme (SHPs) – Worth at least 10% of your annual salary
o Our Pension Plan offers a comprehensive retirement solution, ensuring financial security for you and your loved ones.
Pension contribution ratio, 10% employer contribution and 0% employee contribution.
With a lump sum death benefit valued at 3x your annual salary, providing peace of mind and support during difficult times.
• 26 days holiday (plus Bank Holidays) increasing by 1 day after each completed year of service, up to a maximum of 31 days.
o Following successful completion of your probationary period, a holiday purchase scheme enabling you to purchase up to 10 extra days per year
o 1 week off for Christmas shutdown
o x2 Volunteer days – per holiday entitlement year, to help contribute and get out to the wider community
o x1 Wellbeing day – per holiday entitlement year, to help you have a day to yourself where you specifically focus on your wellbeing.
• Family friendly benefits – maternity, paternity, shared paternity, adoption
• Employee Assistance Programme (EAP) provided by Simply Health
o Includes access to Simply Rewards offering discounts on a range of items
• Access to Housing Perks, a social enterprise providing discounts on everyday items.
• Special leave (for those unexpected emergencies)
• Sick pay (above statutory provision)
• Training – for continuous professional development

For more details and how to apply please visit: https://www.southlakeshousing.co.uk/our-current-vacancies/

Your Home, Our Community

Closing date for applications is by 5pm on Friday 16th October 2026.