Organisation: South Lakes Housing (SLH)

Salary Details: Salary grade: D – Up to 26,905 per annum (pro rata to contracted hours)

Closing date for applications: 13 Oct 2026

South Lakes Housing (SLH) owns and manages more than 3,200 homes in one of the most stunning parts of the UK.

Our office in Kendal sits on the edge of the Lake District National Park and just a few miles to the east you’ll find yourself in the Yorkshire Dales National Park. It’s a fantastic place to live and work, that offers the ideal blend of quality of life and real professional challenge.

The need for affordable homes has never been greater, with many working families unable to afford market price homes in an area of high demand.

There couldn’t be a better time to join SLH as we have a new business strategy and a business transformation programme underway to take stock and refresh how we work, to ensure that we have the right structure, talent and objectives in place to deliver the very best on behalf of our customers and communities.

Job profile

A great opportunity has arisen to work for South Lakes Housing, join Leanne and the Customer First Team as a part-time Customer Service Advisor (30 hours per week), providing a friendly first point of contact for our customers and residents.

As Customer Servicers Advisor, you will be the first point of contact for our customers, responding to their enquiries in a friendly and helpful manner and aiming to deliver a right first-time service. You will promote and support customers to access our digital services.
Key accountabilities:

1.To respond to all Customer Hub enquiries and fully utilise our systems to record information, ensuring a ‘right first time’ service. Follow up on any commitments made to call back a customer to maintain high levels of customer satisfaction. Ensuring all customer information is kept up to date.

2.To setup new customer agreements and accounts, ensuring that the rent is correctly recorded. To provide accurate information and support to customers including payment advice, diagnosing repairs, and booking appointments, Choice Based Lettings support, whilst providing information and advice on all services.

3.To effectively deploy repairs colleagues to emergency and responsive works, meeting targets and our customer’s needs.

4.To actively promote the uptake of digital services and support customers to make best use of their online account.

5.To raise repair orders and re-schedule appointments and support other teams across the business by recording call-back case notes and incidents.

6.To be a proactive member of the SLH team; continually seeking to improve outcomes and develop your own skills and the performance of the team. You will seek to improve processes and ensure value for money.

7. To ensure that Health, Wellbeing and Safety policies and procedures are adhered to, to deliver effective and safe services and operations.

8. To ensure you work in accordance with legislative, regulatory and financial requirements in relation to your role at all times.

9. To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to ensure data quality and security.

 

For more information about this position, please click HERE.