Volunteer Training

We offer a range of key training sessions for your volunteers – either as part of the CVS Volunteer Training Calendar click here to view – or as individually tailored, bespoke sessions.

Bespoke Training

All topics can be delivered as a bespoke session, tailored to meet the needs of your volunteers. Sessions can be delivered at your premises or at a convenient local venue and can be delivered in around 3 hours. Alternatively, we can deliver a package of introductory training, to give your volunteers a good basic grounding in a number of key areas (see Essential Skills).
So, if you have at least 6 volunteers who require training, give us a call and we can work with you to meet your needs.

All session are delivered by qualified trainers with extensive experience.


Active Listening
Improve your listening abilities by using different methods, coping with distractions and using positive body language

Adult Protection
Support vulnerable adults confidently and sensitively by understanding Safeguarding and Adult Protection

Develop your assertiveness skills and understanding

Gain better understanding of the role of befriender, confidentiality, boundaries and safeguarding

Communication Skills
Improve your communication skills, use different methods, explore misunderstandings and why they happen

Confidence Building
Develop your confidence to deal effectively with a range of situations

Dealing with Difficult Behaviour
Develop ways to understand and deal with difficult behaviour

Essential Skills for Volunteers
Give your volunteers a good basic grounding – pick 3-4 areas to make up a session:

  • Active Listening
  • Adult Protection
  • Assertiveness
  • Communication Skills
  • Confidentiality
  • Dealing with Difficult Behaviour
  • Equality and Diversity
  • Lone Working

Equality and Diversity
Understand what Equality and Diversity means to individuals, the key legislation and how to tackle prejudice

Lone Working
Keep yourself safe when working alone by developing personal safety measures and alert systems

Minute Taking
How to take note the things that matter!

CVS member organisation: £250*
Non-member organisation: £300*
This rate includes preparation, delivery, handouts/materials, certificates and travel/other expenses.
*If external venues/catering are required that will be an additional cost.

Contact us now:
01768 800350
or complete the online form here


Other Volunteer Training

We can also arrange the delivery of other topic areas working with other trainers and/or organisations, including:

Dementia Friends
An awareness session specifically looking to gain a basic understanding of what dementia is, its impact and how to minimise causes of avoidable difficulties.

A short course covering a range of Emergency Life Support Skills (ESL) including cardiac arrest, choking and serious bleeding.

Emergency First Aid
A QA Level 2 Award in Emergency First Aid (QCF) approved course appropriate for nominated emergency first aiders or anyone requiring a comprehensive one day first aid course.

Living Matters – Suicide Awareness
A session to raise awareness of and explore attitudes to suicide. Prevention and intervention will also be discussed.

Food Safety Awareness (level 1)
This accredited Food Safety Awareness course will look at food safety, in the home, at work, and whilst volunteering.

Contact us now for a
no obligation quote:
01768 800350
or complete the online form here

And remember if you cannot see what you need, please do ask!