Customer Administrator

Organisation:

Salary Details:

Closing date for applications:

We need a fantastic new colleague to join our friendly Cold to Cosy Homes Cumbria team. You’ll be helping Cumbrians to make their homes warmer, save energy and save money. Our service helps people who are struggling with their energy bills, including some of the most vulnerable folk in the county.  

You’ll be the first point of contact for people getting in touch with us by phone, email or via our online enquiry form, handling enquiries and arranging for our energy advisers to go out and see them. You’ll also help with all the other behind the scenes administration that keeps the Cold to Cosy Homes Cumbria service running smoothly – from supporting events to administering meetings.  

As an employee of Cumbria Action for Sustainability (CAfS), you’ll be working for an organisation that is flexible, supportive and values your wellbeing. We can offer you a healthy work/life balance, including some flexibility in when and where you work your hours, along with an employer pension contribution of 6% from day one of employment and holiday entitlement of 22 days pro rata plus bank and public holidays. 

CAfS is Cumbria’s climate change organisation. Our vision is a zero carbon Cumbria and we strive to bring about a better way of life in balance with our environment. Our mission is to empower and enable people, communities, and businesses to live and work more sustainably by sharing our knowledge, practice, skills, networks and practical experience. We manage and deliver events, advice, training and practical projects across the county as well as providing specialist consultancy services to enable individuals, communities, businesses and local authorities to drive a shift towards a Zero Carbon Cumbria.  

We hope you will consider joining us and being part of Cumbria-wide efforts to tackle climate change while making lives better.  

Below you’ll find full details about the role and the skills you’d ideally have. You’ll find these in the job description and person specification. If you can’t tick all the boxes, please do apply as we can offer support and on-the-job training to the right candidate. If you have any questions about the job or the application process, please do get in touch for an informal chat with the Cold to Cosy Homes Cumbria manager, Gareth: gareth.field@cafs.org.uk.

SALARY RANGE: £19,305 to £22,352 full-time equivalent (£15,444 to £17,881 for a 30-hour week).  

LOCATION: Contractually based at our office in Penrith. However, homeworking can be agreed.  Occasional meetings required at venues across Cumbria.  

HOURS: 22.5 to 30 hours per week, with flexibility to work across 3, 4 or 5 days. The working times are flexible but must include core office hours of 10am-3pm unless agreed otherwise. There may also be occasional need to work evenings/weekends for event or meeting support.  

START/END DATE: Start as soon as possible. Fixed term contract to April 2023 (with potential for extension subject to funding).